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General Information for passengers travelling by air

Before you travel...

Advance Passenger Information
Most countries around the world require Advance Passenger Information to be updated in passengers' bookings at the time of ticketing. We request that Advance Passenger Information for all our passengers is sent to prior to issuing tickets, so that the same can be updated in your bookings. Tickets to some destinations cannot be issued without Advance Passenger Information.

Please note that it is mandatory for passengers travelling to the USA or Canada to supply us with this information at least 72 hours prior to departure (or at the time of making reservations for bookings made within 72 hours of departure

Travel insurance
Visitors are advised to purchase travel insurance prior to commencement of their journey. Global Interlink can offer a range of inbound and outbound travel insurance policies.


Luggage 

Airlnes have different checked-in luggage and hand luggage allowances. If you have purchased your ticket through us, please read your ticket or contact us for the baggage allowance applicable on your journey.

Many airports around the world have restrictions on liquids being carried as part of hand luggage, and have adopted the EU Hand Luggage Policy.

Please click the below links for details of restrictions on liquids, gels and creams being carried as part of hand luggage.

Passengers holding e-Tickets

Passengers who have purchased e-Tickets from us are requested to check their itinerary, flight times and baggage allowance prior to travel. Also inform us of any special dietary requirements, seat preference and frequent flyer memberships so that the same can be inserted in your booking.

Your e-Ticket Conditions of Contract and other important notices can be obtained by clicking the below link.

Online check-in

Beat the queues... Most airlines offer online check-in prior to departure. Contact us to find out if the flight on which you are booked offers online check-in. If it does, check-in well before your flight, print your own boarding pass or online check-in receipt, and go directly to the baggage drop counter at the airport.

Online itineraries

Most of our flight bookings are made using the Galileo or Amadeus booking systems. If you have booked your flight through us and you have a Galileo booking reference, please visit http://www.viewtrip.com/ - Type in your surname and your Galileo booking reference to view your itinerary online. If you have booked your flight through us and you have an Amadeus booking reference, please visit http://www.checkmytrip.com/ - Type your surname and your Amadeus booking reference to view your itinerary online. In case you require any assistance, please email us.

Luggage on flights to national parks 

The baggage allowance on flights to national parks with Aerolink (Uganda), AirKenya, Safarilink, FlySax, Silverstone Air (Kenya), Regional Air and Coastal Aviation (Tanzania) is 15 kg per passenger in soft bags (i.e. no hard shell suitcases). This allowance includes hand baggage and checked in baggage.

It is important to pack light if taking an air safari! Should you wish to carry excess baggage, it is possible to purchase a freight seat (i.e. an extra seat which can be used to carry extra baggage.) Please contact us if you require a freight seat and have booked your air safari with us.

Please click the below link for the Aerolink baggage policy. Similar policies apply to the other safari airlines.

Name disclaimer

Names provided to us for airline for ticketing purposes MUST be supplied to us in the SURNAME / FIRST NAME format exactly as shown in the passenger’s passport. (Middle names are not mandatory for ticketing and cannot be substituted for surnames or first names.)

Global Interlink will not accept liability for denied boarding or any fees associated with incorrect names provided at the time of booking/ticketing.

We strongly recommend that passengers send a scanned copy of the data page of their passports.

Check-in times

Passengers are requested to check-in well in time for their flights. Passengers who reach airline check-in counters after they have closed will not be permitted to board. Furthermore, passengers holding restricted tickets who arrive at the airport late will be charged standard reservation change penalties and no-show fees.

Check-in times vary depending on the airline and route, but are generally as follows for the main East African hubs:
 

 
 

Entebbe (Entebbe Airport / EBB)

  • International flights: 3 ½ hours
  • Regional flights (within East Africa): 2 hours
  • Domestc flights (within Uganda): 1 ½ hours 

Nairobi (Jomo Kenyatta International Airport / NBO)

  • International flights: 3 ½ hours
  • Regional flights (within East Africa): 2 ½ hours
  • Domestic flights (within Kenya): 1 ½ hours

Nairobi (Wilson Airport / WIL)

  • Domestic flights (within Kenya): 1 hour
  • Regionatl flights (within East Africa): 2 hours

Mombasa (Moi International Airport / MBA)

  • International and Regional flights: 2 hours
  • Domestic flights within Kenya: 1 ½ hours

Dar es Salaam (Dar es Salaam International / DAR)

  • International flights: 3 ½ hours
  • Regional filghts (within East Africa): 2 hours
  • Domestic flights (within Tanzania): 1 ½ hours

Arusha / Moshi (Kilimanjaro International / JRO)

  • International flights: 2 1/2 hours
  • Regional filghts (within East Africa): 2 hours
  • Domestic flights (within Tanzania): 1 ½ hours

Zanzibar (Kisauni Airport / ZNZ)

  • International and regional flights: 2 1/2 hours
  • Domestic flights (within Tanzania): 1 ½ hours